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An operations program forteams facing
Does every handoff between your teams turn into a delay, an escalation or a blame game?
Usually yes. Each side has its own idea of what "done" means, so the work arrives half-finished, waits, and goes up the chain. This program aligns what both sides of every handoff know, believe and do, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a team like yours. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks42Today81/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskTwo definitions of done at every handoff
Shared convictionMedium riskEach side believes the other is the problem
Shared practiceHigh riskNo agreed steps, so every handoff is improvised
4 sessions~50 min each8–12 people per teamNo facilitatorSessions are built from your approved protocols and can go through clinical governance review before anyone plays. Your edits are locked.
The gap
What you'd typically hear if five of your people answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: when I hand work to the next team, it is done when…MMira…I have sent it. What happens next is their job.
JJonas…they have confirmed they can start on it.
AAylin…the patient has what they needed.
TTomas…my part is finished to our standard, whatever theirs is.
RRosa…honestly, nobody has ever said.
What it costs you if nobody notices
Shared knowledgeDone means two thingsWhen the sending team and the receiving team define done differently, the work arrives early and incomplete, or late and perfect, and both sides are right.
Shared convictionUs against themA team that believes the other side is the problem documents the failure instead of fixing the handoff, and the director of nursing gets the evidence.
Shared practiceImprovised every shiftWithout agreed steps, each handoff depends on who is on, and the patient feels the difference.
The program that closes the gap
Four one-hour sessions. Both sides of every handoff, the same definition of done, the same steps, in the same order.
Session
Shared knowledgeShared convictionShared practice
S1Know what done meansAgrees what the receiving side needs, what the sending side owes, and the moment of handover.
Shared knowledge1Quiz each other on what counts as a done handoff2Agree the exact words that define a done handover between…Shared conviction3Stand behind the COO's definition of a done handoffShared practice4Agree what counts as done for each side of a handoff5Agree what done means at handover
DemoS2Own both sidesShows you whether each side believes the handoff is theirs to fix, and what they blame.
Shared knowledge1Surface whether each side believes the handoff is theirs to fixShared conviction2Compare your team's handoff failure costs against the…3Decide as the COO whether a team should own a handoff…Shared practice4Sort real handoff situations into the one correct response each5Rehearse a late, half finished handoff
DemoS3Agree the stepsOrders the same handoff steps alone, compares, and aligns on who does what and when.
Shared knowledge1Pin down the correct handoff steps and orderShared conviction2Make the handover call on five real situationsShared practice3Order the five handoff steps alone4Sort six handoff moments to the one response that actually fits
DemoS4Run the hard handoffPractises the handoff under pressure: a late patient handover, a missing piece, a patient waiting.
Shared knowledge1Nail down the facts every handoff must follow, togetherShared conviction2Decide how to handle a hard handoffShared practice3Match six pressure handoff situations to the one right response4Rehearse the pressured handoff
DemoPlay it yourself · a short demo · one exercise from session 3 · Get the Order Right
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “Agree the steps” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
Agree the steps · Get the Order Right00:00MJLSYouOrder the five handoff steps alone, then agree the one sequence the team will runOn screen: Rank the five handoff steps from first to last as you would actually run them alone
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your teams define done the same way across a handoff, and where you should step in, before the next one goes up the chain.
Your company › Readiness intelligence › Handoffs between teamsEvery one of your nurses and ward leads hands work over the same way, and both sides agree what done means
Readiness index81%Ready+39 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%282 of 300 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%936 of 1200 points aligned
Failed alignment pointsWhere you should step in
When a handoff is doneNot aligned in 12 of 30 playsShared knowledgeYour wards with the most handoffs · 40 people
Is the handoff mine to fix, or theirs?"Not yet, we still have concerns" in 2 playsShared convictionYour night shifts · 25 people
Your nurses and ward leads could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data