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An operations program forteams facing
Will every one of your nurses and ward leads run the new patient handover protocol the same way?
Usually not. Each ward reads the same SOP differently, and you find out in the first real incident. This program aligns what your teams know, trust and do, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a sample company. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks38Today81/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskDifferent readings of the same step
Shared convictionHigh riskTeams trust the old way because it worked
Shared practiceMedium riskNo agreed move under time pressure
4 sessions~50 min each8–12 people per teamNo facilitatorSessions are built from your approved protocols and can go through clinical governance review before anyone plays. Your edits are locked.
The gap
What you'd typically hear if five of your people answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: under the new process, when something goes wrong at the end of a shift, I…MMira…fix it myself and log it later.
JJonas…escalate to the hub straight away.
AAylin…hand it over to the next ward lead with a note.
TTomas…call my manager and ask.
RRosa…I'm honestly not sure which step applies.
What it costs you if nobody notices
Shared knowledgeEvery ward, its own processEvery team's reading becomes its own version. The document is identical; the practice is not.
Shared convictionThe old way quietly survivesIf teams don't trust the new process, they follow it when someone is watching and fall back when no one is.
Shared practiceThe first real incident decidesWithout practice under pressure, the new process meets its first test live, with patients affected.
The program that closes the gap
Four one-hour sessions. Every one of your nurses and ward leads, the same process, from the first shift.
Session
Shared knowledgeShared convictionShared practice
S1Know the new processAgrees what each step means and where the old process ends.
Shared knowledge1Agree what counts as handling it2Agree the right call for four real end-of-shift situationsShared conviction3Decide as a team whether to back the director's firm rule on escalatingShared practice4Sort real end-of-shift situations into handle it5Agree the right action, escalate or handle or hand over
DemoS2Trust the processShows you whether your teams think it is better than the old way, and why not.
Shared knowledge1Decide as a team when a ward lead handlesShared conviction2Surface what's at stake when trust in the new handover…3Align on whether your team now backs the director's call…Shared practice4Agree as a team when to handle5Agree as a team the right call for each part of an end of…
DemoS3Decide under pressureAgrees who acts, who escalates and who waits, in real situations.
Shared knowledge1Align on when to handle, escalate or hand over a problem…Shared conviction2Make the call on four real end-of-shift situationsShared practice3Agree who handles, escalates4Align on who handles, escalates or hands over each issue…
DemoS4Hand over cleanlyPractises the patient handover at the end of a shift, where most failures start.
Shared knowledge1Agree together when to handleShared conviction2Step into the director of nursing's shoes on when to escalateShared practice3Put the end of shift actions in the order a ward lead…4Rehearse the three shift end calls
DemoPlay it yourself · a short demo · one exercise from session 3 · Sort the Situations
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “Decide under pressure” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
Decide under pressure · Sort the Situations00:00MJLSYouAgree who handles, escalates, or hands over each shift situation as it happensOn screen: Sort each of these 6 shift situations into its correct response alone
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your teams will run the new process, and where you should step in, before go-live.
Acme Health › Readiness intelligence › New patient handover protocol processEvery one of your nurses and ward leads runs patient handover protocol the same way
Readiness index81%Ready+43 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%282 of 300 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%936 of 1200 points aligned
Failed alignment pointsWhere you should step in
When to escalate instead of handing overNot aligned in 4 of 14 playsShared knowledgeYour night shifts at two hubs · 34 people
Would we follow the new process on a busy shift?"Not yet, we still have concerns" in 2 playsShared convictionYour largest site · 28 people
Your nurses and ward leads could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data