Fine-tune the use casePick the one closest to you
An operations program forteams facing
Will your nurses and ward leads actually use the new system, or work around it?
Usually around it. Training covers the clicks, not the decisions, so every team builds its own workaround. This program aligns how your teams use it, trust it and fall back, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a sample company. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks38Today81/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskDifferent ideas of what goes into the system and when
Shared convictionHigh riskTeams doubt it is better than their spreadsheet
Shared practiceMedium riskNo agreed move when the system is wrong or down
4 sessions~50 min each8–12 people per teamNo facilitatorSessions are built from your approved protocols and can go through clinical governance review before anyone plays. Your edits are locked.
The gap
What you'd typically hear if five of your people answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: when the new system and my own notes disagree, I…MMira…trust my notes. I know the floor.
JJonas…follow the system, even if it looks wrong.
AAylin…follow the system and raise a ticket.
TTomas…ask my ward lead what to do.
RRosa…keep both and decide case by case.
What it costs you if nobody notices
Shared knowledgeData goes in five different waysIf every team enters it differently, the reports the system was bought for are wrong from day one.
Shared convictionThe spreadsheet survivesTeams who don't trust the system keep the old tool on the side, and you pay for both.
Shared practiceThe first outage becomes the excuseWithout an agreed fallback, the first bad day is the reason everyone goes back to the old way.
The program that closes the gap
Four one-hour sessions. Every one of your nurses and ward leads, the same way of working in the new system, from go-live.
Session
Shared knowledgeShared convictionShared practice
S1Know what goes in, and whenAgrees what is entered, by whom and at which step.
Shared knowledge1Agree what every nurse and ward lead enters into the handover system2Agree the shared rule for what goes into the handover systemShared conviction3Decide how to handle wrong data in the system like the director of nursing wouldShared practice4Sort real handover moments into the right response5Agree what every nurse and ward lead corrects
DemoS2Trust the systemShows you whether your teams think it beats the old tool, and why not.
Shared knowledge1Quiz each other on when and how to correct the handover systemShared conviction2Weigh what it costs if teams don't trust the handover system3Decide for yourself what the director of nursing should do when the system is wrongShared practice4Sort real handover situations into the correct response…5Rehearse the moment your notes
DemoS3When the system is wrongAgrees what to do when the data and the floor disagree.
Shared knowledge1Agree the facts about what to do when the systemShared conviction2Agree what to do when the new systemShared practice3Agree the one correct move to make when the system4Agree the correct sequence for fixing wrong data in the…
DemoS4When the system is downPractises the fallback, and how to catch up afterwards.
Shared knowledge1Agree the facts about correcting wrong dataShared conviction2Align on backing the director's rule for fixingShared practice3Put the correction steps in order for fixing wrong data in…4Agree the exact steps to correct
DemoPlay it yourself · a short demo · one exercise from session 3 · Make the Call
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “When the system is wrong” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
When the system is wrong · Make the Call00:00MJLSYouAgree what to do when the new system and your own notes disagreeOn screen: Reframe how you'd respond alone to 4 real moments when the system and the floor disagree
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your teams are working in the new system, and where you should step in, before the workarounds set.
Acme Health › Readiness intelligence › New system rolloutEvery one of your nurses and ward leads uses the new system the same way
Readiness index81%Ready+43 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%282 of 300 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%936 of 1200 points aligned
Failed alignment pointsWhere you should step in
Correcting wrong data in the systemNot aligned in 5 of 12 playsShared knowledgeYour two oldest sites · 41 people
Would we drop our own spreadsheets after go-live?"Not yet, we still have concerns" in 2 playsShared convictionYour planning team · 12 people
Your nurses and ward leads could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data