Fine-tune the use casePick the one closest to you
An operations program forteams facing
Will your operators and shift leads actually use the new system, or work around it?
Usually around it. Training covers the clicks, not the decisions, so every team builds its own workaround. This program aligns how your teams use it, trust it and fall back, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a sample company. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks38Today81/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskDifferent ideas of what goes into the system and when
Shared convictionHigh riskTeams doubt it is better than their spreadsheet
Shared practiceMedium riskNo agreed move when the system is wrong or down
4 sessions~50 min each8–12 people per teamNo facilitatorThe gap
What you'd typically hear if five of your people answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: when the new system and my own notes disagree, I…MMira…trust my notes. I know the floor.
JJonas…follow the system, even if it looks wrong.
AAylin…follow the system and raise a ticket.
TTomas…ask my shift lead what to do.
RRosa…keep both and decide case by case.
What it costs you if nobody notices
Shared knowledgeData goes in five different waysIf every team enters it differently, the reports the system was bought for are wrong from day one.
Shared convictionThe spreadsheet survivesTeams who don't trust the system keep the old tool on the side, and you pay for both.
Shared practiceThe first outage becomes the excuseWithout an agreed fallback, the first bad day is the reason everyone goes back to the old way.
The program that closes the gap
Four one-hour sessions. Every one of your operators and shift leads, the same way of working in the new system, from go-live.
Session
Shared knowledgeShared convictionShared practice
S1Know what goes in, and whenAgrees what is entered, by whom and at which step.
Shared knowledge1Agree what gets entered into the system2Agree what goes into the incident systemShared conviction3Decide how to handle wrong data in the systemShared practice4Agree what every operator enters5Rehearse the handover call when the system shows a task as…
DemoS2Trust the systemShows you whether your teams think it beats the old tool, and why not.
Shared knowledge1Decide together how your team correctsShared conviction2Align on what it costs the hubs when teams don't trust3Decide together whether to trust the new system as the single source of truthShared practice4Agree how to respond when the system5Agree the exact actions your team takes when the system
DemoS3When the system is wrongAgrees what to do when the data and the floor disagree.
Shared knowledge1Agree the facts about correcting a wrong entry in the new…Shared conviction2Decide what to do when the system and the floor disagreeShared practice3Agree the correct response when the system4Agree the exact order of steps for correcting a wrong…
DemoS4When the system is downPractises the fallback, and how to catch up afterwards.
Shared knowledge1Align on correcting and flagging wrong dataShared conviction2Align behind the system owner's viewShared practice3Agree the correct steps for fixing a wrong entry in the system4Rehearse the fallback and catch up correctly when the…
DemoPlay it yourself · a short demo · one exercise from session 3 · Make the Call
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “When the system is wrong” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
When the system is wrong · Make the Call00:00MJLSYouDecide what to do when the system and the floor disagree, then weigh it against the COO's callOn screen: Reframe each of the 4 handover situations into the move you'd actually make alone
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your teams are working in the new system, and where you should step in, before the workarounds set.
Acme Logistics › Readiness intelligence › New system rolloutEvery one of your operators and shift leads uses the new system the same way
Readiness index81%Ready+43 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%169 of 180 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%562 of 720 points aligned
Failed alignment pointsWhere you should step in
Correcting wrong data in the systemNot aligned in 5 of 12 playsShared knowledgeYour two oldest sites · 41 people
Would we drop our own spreadsheets after go-live?"Not yet, we still have concerns" in 2 playsShared convictionYour planning team · 12 people
Your operators and shift leads could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data