Fine-tune the use casePick the one closest to you
An operations program forteams facing
Will every one of your agents and team leads apply the new rule when nobody is watching?
Usually not. Everyone signed the training, but the rule meets real work at 3 a.m. with a shortcut available. This program aligns what your teams know, believe and do, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a sample company. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks38Today81/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskDifferent ideas of when the rule applies
Shared convictionHigh riskTeams see it as paperwork, not protection
Shared practiceMedium riskNo agreed move when the rule slows the work down
4 sessions~50 min each8–12 people per teamNo facilitatorThe gap
What you'd typically hear if five of your people answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: if following the new rule would make us miss a deadline, I…MMira…skip it this once and tell my team lead.
JJonas…follow it and accept the delay.
AAylin…follow it and escalate the deadline straight away.
TTomas…ask a colleague what they usually do.
RRosa…it depends on how big the deadline is.
What it costs you if nobody notices
Shared knowledgeThe rule means five different thingsAn audit checks what was done, not what was meant. Every local reading is a finding waiting to happen.
Shared convictionShortcuts become the normIf teams see the rule as paperwork, the shortcut wins every time someone is in a hurry.
Shared practiceThe pressure moment decidesWithout practice, the first deadline clash is where the rule gets broken, and copied.
The program that closes the gap
Four one-hour sessions. Every one of your agents and team leads, the same rule, every shift.
Session
Shared knowledgeShared convictionShared practice
S1Know when the rule appliesAgrees exactly when it applies, and when it does not.
Shared knowledge1Agree exactly when the new rule applies2Decide together what happens when the new rule collides with a deadlineShared conviction3Decide for yourself, then see if you'd back the head of…Shared practice4Agree exactly when the new rule applies5Rehearse the exact three moves to make when the new rule…
DemoS2Believe in the ruleShows you whether your teams see it as protection or paperwork.
Shared knowledge1Align on exactly what the new rule allows to bendShared conviction2Align on the real stakes of treating the new rule as…3Decide as a team whether you truly back the leader's rule…Shared practice4Sort end of shift situations into the right response to…5Agree as a team what you would actually do at each step of…
DemoS3Hold the line under pressurePractises the moments when the rule slows the work down.
Shared knowledge1Quiz each other on exactly what the new rule requires when…Shared conviction2Make the call: follow the rule and renegotiate the deadlineShared practice3Align on one team response to shift situations4Agree the exact order of actions to take when the new rule…
DemoS4Speak upAgrees how to stop a colleague taking the shortcut, without blame.
Shared knowledge1Agree the one correct move when the new rule collides with…Shared conviction2Decide together how your team will back the head of…Shared practice3Agree the one right move for six real shortcut moments4Rehearse the exact words for speaking up when a colleague…
DemoPlay it yourself · a short demo · one exercise from session 3 · Make the Call
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “Hold the line under pressure” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
Hold the line under pressure · Make the Call00:00MJLSYouMake the call: follow the rule and renegotiate the deadline, not the other way roundOn screen: Reframe each of the 4 shortcut excuses as the move the rule actually requires alone
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your teams apply the rule under pressure, and where you should step in, before an audit or an incident shows you.
Acme Support › Readiness intelligence › New compliance ruleEvery one of your agents and team leads applies the new rule the same way
Readiness index81%Ready+43 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%141 of 150 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%468 of 600 points aligned
Failed alignment pointsWhere you should step in
Following the rule when it causes a delayNot aligned in 4 of 15 playsShared knowledgeYour night shifts · 26 people
Is the new rule protection, or just paperwork?"Not yet, we still have concerns" in 2 playsShared convictionYour most experienced team · 19 people
Your agents and team leads could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data