Fine-tune the use casePick the one closest to you
A sales program forteams facing
Your new reps finish onboarding. Are they ready for end customers?
Usually not. They know the product and the CRM, and freeze the first time an end customer asks something the deck did not cover. This program aligns what your new reps know, believe and do in real end customer situations, in four one-hour team sessions.
Make it for your team
Execution readinessExample scores for a team like yours. Add your website to estimate your own. Measured once your team plays. Ready at 80.
Where it usually breaks35Today89/ 100After the 4 team sessions
Ready to executeShared knowledgeHigh riskNew reps know the product, not the end customer
Shared convictionMedium riskThey believe asking a colleague looks weak
Shared practiceHigh riskThe first real end customer situation is the first time they face it
4 sessions~50 min each8–12 people per teamNo facilitatorThe gap
What you'd typically hear if five of your reps answered alone.
SESSION 1 · FILL THE GAPSAnswered alone
Finish the sentence: on my first customer call alone, if the end customer asks something I cannot answer, I…MMira…say I will find out, ask what else matters to them, and come back the same day.
JJonas…answer as best I can. Admitting I do not know looks bad.
AAylin…say it is not my area.
TTomas…promise to send the information and move on.
RRosa…honestly, I'd panic a little.
What it costs you if nobody notices
Shared knowledgeProduct knowledge is not customer readinessA new partner rep who knows every feature and no end customer loses the customer call to the first real question.
Shared convictionAsking looks weak, so nobody asksIf new reps believe asking a colleague is a mark against them, their first mistakes are made alone and in front of end customers.
Shared practiceThe first quotes pay for the trainingEvery situation a new rep meets for the first time with a real end customer costs a quote, and the end customer does not come back for the second attempt.
The program that closes the gap
Four one-hour sessions. Every one of your new reps, the same moves your experienced partner reps make, before the first call.
Session
Shared knowledgeShared convictionShared practice
S1Know the end customerAgrees who the end customers are, what they ask, and what the experienced partner reps know that the deck does not say.
Shared knowledge1Agree the facts on who Acme Cloud's customers are2Agree the shared story of who Acme Cloud's customers areShared conviction3Decide how a new rep should handle an unanswerable customer questionShared practice4Sort real customer situations into the right response5Agree how a new rep should actually respond when a…
DemoS2Ask before it costs a dealShows you whether new reps believe asking is safe, and what the experienced partner reps wish they had asked.
Shared knowledge1Quiz each other on when asking a colleague is the right moveShared conviction2Agree what a botched "I don't know" moment really costs on…3Decide as the CRO whether asking for help should cost a…Shared practice4Sort real customer situations into the right response5Rehearse what to say when a customer asks something you…
DemoS3Handle real situationsHandles the same real end customer situations alone, alongside experienced partner reps, and aligns on how to handle them.
Shared knowledge1Quiz yourselves on the facts behind answering a question…Shared conviction2Decide how to answer the question you cannot answerShared practice3Match six real customer situations to the one right move for each4Rank the steps of answering a customer question you cannot answer
DemoS4Run the first callPractises the first customer call in order, the question you cannot answer, and the follow-up.
Shared knowledge1Align the team on the facts of running a first customer…Shared conviction2Decide how to handle the unanswerable questionShared practice3Put the steps of the first customer call in their correct…4Rehearse the first customer call through the hard question
DemoPlay it yourself · a short demo · one exercise from session 3 · Make the Call
Alone first. Then the team agrees on one answer.
This is a taste, not the whole session. “Handle real situations” runs 4 exercises with your own team, on a call or in a room. Here is one of them, on the real screens, played with four AI teammates, so you can feel how a session works.
Handle real situations · Make the Call00:00MJLSYouDecide how to answer the question you cannot answer, then align with the CRO's callOn screen: Reframe how you would respond when a customer asks something you cannot answer, alone
You are playing with 4 AI teammates. Every screen opens on its briefing: read it, then tap I’m ready.
Readiness intelligence · what you'll see as teams play
Know which of your new reps would handle a real end customer situation the way your best partner rep would, and where you should step in, before their first call.
Your company › Readiness intelligence › New reps ready for customersEvery one of your new reps handles a real end customer situation the way your best partner rep would, before the first call
Readiness index89%Ready+54 pts25% participation + 25% progress + 50% alignment · Ready at 80
Shared knowledge48 → 88Shared conviction37 → 71Shared practice44 → 80
Participation94%56 of 60 people played at least once
Progress75%3 of 4 planned sessions completed
Alignment41% →78%187 of 240 points aligned
Failed alignment pointsWhere you should step in
The question you cannot answerNot aligned in 5 of 12 playsShared knowledgeThis quarter's new reps · 8 people
Is it safe to ask a colleague?"Not yet, we still have concerns" in 2 playsShared convictionYour remote new reps · 5 people
Your new reps could play this next week. Add your website to make it yours.
- 01 · 5 minConfirm the assumptionsCheck what we inferred about you and edit any text in place. Your edits are locked.
- 02 · 1 link per teamInvite your teamAny browser, any device. No account, nothing to install.
- 03 · after each playWatch readiness fill inYou see who played, what they agreed, and where to follow up.
Used by teams at
Free until you play live · ISO 27001 · EU data
Free until you play live · ISO 27001 · EU data